eBay Encourages Consignment
Sales through Trading Post Program
By Ina
Steiner AuctionBytes.com
January 28, 2004
eBay sellers have long understood the benefits of consignment
sales, enabling them to get inventory without the risk being
saddled with unsellable merchandise. Consignors maintain ownership
of the items, and if items don't sell, eBay consignees return them
to the owners.
eBay has 30,000 members signed up for its formal "Trading
Assistant" program, created in February 2002. A page on eBay offers
resources for sellers as well as a searchable directory for those
looking for eBayers to sell their goods (http://www.ebay.com/ta). Commissions
and terms vary and are set by the Trading Assistants themselves,
who must meet minimum feedback requirements to participate in
eBay's program.
Many of the 30,000 eBay Trading Assistants operate from homes or
warehouses. Now eBay is helping storefronts who want to get in on
consignment selling. Last year saw a dramatic increase in
storefronts trying to capitalize on eBay consignment selling,
including AuctionDrop, a start-up that has received millions of
dollars in VC funding.
eBay has created a marketing program called Trading Posts and is
allowing two storefront services to use the name in their business:
AuctionDrop and Postnet.
Postnet offers a host of copying- and shipping-related services
in its stores. Under an agreement with eBay, Postnet is allowed to
set up "eBay Trading Posts" in its franchise retail centers. eBay
is giving Postnet a head start, promising it will be the only
"mailing services" (or pack-and-ship) business allowed to use the
Trading Post for eBay branding. The exclusive deal expires after
the first two quarters of 2004, after which eBay may bring in other
pack-and-ship services to the program.
eBay also has an agreement with AuctionDrop, whose storefronts
offer eBay consignment services. While many other eBay drop-off
stores exist (see chart),
AuctionDrop appears to be the only one enrolled in eBay's Trading
Post program. AuctionDrop uses the Trading Post branding in its
drop-off stores and print advertising and will be adding it to its
eBay store in March.
Many are skeptical about the feasibility of a retail consignment
service for eBay, citing the overhead of operating a storefront and
the difficulty of attracting the right merchandise. Trading
Assistants themselves seem wary of eBay's support of the retail
businesses, wondering if it will shrink their pool of possible
inventory.
eBay said it sees a strong potential in offering a variety of
ways for people to offload items on eBay, including those who don't
want to sell the items themselves, and said the Trading Post
program does not change anything for its Trading Assistants.
Postnet stores had participated in an eBay consignment service
several years ago under an agreement with MyEZsale. Steve
Greenbaum, CEO of Postnet, said he learned lessons from that
venture. MyEZsale had provided computers and training to
pack-and-ship stores, which sold items on eBay on consignment basis
under the MyEZsale moniker. Greenbaum believes MyEZsale failed
because they put a financial burden on the stores with large
upfront costs. Greenbaum said Postnet already has computers and
Internet connections since they provide Internet services to their
customers. There are 850 Postnet locations in 44 states and abroad,
and Postnet has an aggressive expansion plan.
Postnet charges a $2.99 listing fees to consignors ($14.99 if
they want to set a minimum bid). Postnet takes a 40% commission for
items under $500, and 25% of the price for items that sell for $500
and up. Postnet store employees create the auction descriptions and
take the photographs of the item. Postnet headquarters does the
actual listing and customer service for the auctions, although the
item stays at the store location.
Postnet stores share the 40% commission with Postnet
headquarters. The stores also benefit by charging for packing
services when they ship the item. And they benefit from volume
discounts from UPS and other shipping companies.
AuctionDrop stores were created solely for selling on eBay for
consignors and has five stores in California with six more opening
soon. The company has received $6.5 million in funding and hopes to
get an additional $25 million to fuel its East Coast expansion. The
stores have a basic free listing plan and a premium service for
$19.99. It charges a 38% commission on the first $200, 30% on the
next $300, and 20% of the remaining amount. AuctionDrop's
methodology differs greatly from Postnet; stores send items to a
central processing warehouse where items are photographed, listed,
and packaged and shipped.
eBay has been tight-lipped about the Trading Post program. If it
determines the program is a success, it's possible it would license
the Trading Post brand to additional services. Many others are
testing the waters, including AuctionWagon, Drop N Run, DropSmart,
I-SoldIt, Picture It Sold, and QuikDrop.
The 30,000 Trading Assistants aren't holding their breath. They
are too busy running their own businesses and learning what works
best for them. With the ability to apply specialized knowledge and
custom services, including item pick-up, they hope they can hold
their own against the brick-and mortar Trading Posts.